Enduring Material

De-escalation
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SSM Health

12800 Corporate Hill Drive
St. Louis, MO 63131
General Information
Thursday, May 1, 2025 - Thursday, December 31, 2026
65 minutes
SSM Health
Virtual Conference Room
SSM Health IPCE Podcast
SSM Health
In the event you are not able to access the link to Episode 9 on the SSM Health Clinical Education SharePoint site, please copy and paste the link below into your browser:
https://www.youtube.com/watch?v=YkUjvt0yWSA
Objectives
  • Learners will increase their knowledge about new or changing clinical issues and skills.
  • Learners will report increased understanding about interprofessional roles in the healthcare team.
  • Recognize escalating behavior and implement strategies to mitigate it.
  • Identify the impact of trauma on human behavior.
  • Gain insights into organizational policies and procedures related to workplace violence prevention.
Presentations and Speakers
De-escalation
  • Jennifer Luer, MSN, RN, CPHQ, CPPS
  • Matthew Doll, PhD
Available Credits/Points
  • SSM Health designates this enduring material for a maximum of 1 ANCC contact hour(s).
  • SSM Health designates this enduring material for maximum of 1 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
  • SSM Health designates this enduring material for 1 ACPE contact hour(s).
  • Social workers completing this course receive 1 continuing education credit(s).
  • This activity was planned by and for the healthcare team, and learners will receive 1 Interprofessional Continuing Education (IPCE) credit for learning and change.
  • SSM Health designates this enduring material for 1 CPEU contact hours. RDs and DTRs are to select activity type 102 in their Activity Log. Performance indicator selection is at the learner’s discretion.
In this episode, listeners will hear from SSM Health experts who are dedicated to employee safety. The Director of Employee Safety, Jennifer Luer, shares insights into the risk of violence in the healthcare setting and actions SSM Health has taken to ensure the safety of our employees. Dr. Matt Doll, the Director of the Care for Caregivers Program, describes how prior trauma has a direct impact on behavior in tense situations. Dr. Doll shares insights on how a trauma-informed approach improves the likelihood of successful de-escalation.
Disclosure Statements
Speakers:
Matthew Doll, PhD and Jennifer Luer, DNP, RN, CPPS, CPHQ, HeartMath® Certified Trainer have no financial relationship(s) with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients to disclose.

Planners and other Administrative Support:
Elizabeth Fritz, PhD, RN, NPDA-BC, EBP-C, Sara Ganser, MSW, LCSW, APHSW-C, Heather Schmidt, DO, Kathryn Reinke, PharmD, Jeana Nordike, DNP, RN, NPD-BC, CNML, CEN, and Daya Cherian, RD have no financial relationship(s) with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients to disclose.

This activity is not commercially supported.
Accreditation Statements
In support of improving patient care, SSM Health is jointly accredited by the American Nurses Credentialing Center (ANCC), the Accreditation Council for Pharmacy Education (ACPE), and the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing education for the healthcare team.



As a Jointly Accredited Organization, SSM Health is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. Regulatory boards are the final authority on courses accepted for continuing education credit.



Test Information
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5/22/2025
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